|walk in guest|
Guest who checks in without having made a reservation.
Guest orders and receives food and beverages to their room.
Manager in charge of the rooms. in some cases, the resident manager may also be in charge of security.
A full, undiscounted room rate charge published for each accommodation as established by the hotel's management.
A small floor mounted refrigerator containing a variety of beverages and snacks located in guest rooms.
Hotel with no chain affiliation or franchise.
Charges for services not included in the package such as: phone calls, food, drinks, movies, etc.
Owner or manager of a hotel.
|half board (hb)|
Includes 2 meals (breakfast and usually dinner) a day.
|safety deposit boxes|
Individual boxes provided for the safekeeping of guest valuables.
Room accommodating 1 guest. usually includes a single or double bed.
|wake up call|
A request made by a guest to have the front desk call them in order to wake them up by a certain time in the morning.
Guests pay nightly rates for single rooms or suites and have full access to the hotel's range of amenities and services. rates begin at "rack" but vary based on: time of week, season, nearby event...
|none star hotel|
|5 star hotel|
These accommodation facilities include: motels, cottages, bungalows and others with limited services.
|4 star hotel|
First-class hotel. usually the most expensive. catering to the needs of the most extravagant guests. often include a private golf course.
|3 star hotel|
Luxury hotel. offers a variety of personalized services. also, often includes the use of a spa and fitness facilities
|2 star hotel|
Middle class hotels that are moderately priced. usually offers daily maid and room services, pool access and internet access.
|1 star hotel|
Budget hotels. usually offer maid service and room service.
|guest service directory|
Package of documents and listings of hotel features & services as well as useful information about the surrounding area. the directory is usually available in each room.
A record maintained for each guest who has stayed at the hotel with a separate entry for each visit and details of pertinent preferences.
Room accommodating 2 guests. may include a double or queen size bed.
|double occupancy rate|
Rate is based on a per-person charge for 2 people in a room.
|double deluxe room|
A larger room with a lounge area.
A small breakfast which usually includes coffee/tea, and pastries.
Historical building refurbished and redesigned into a small scale luxury hotel. boutique hotels are often themed.
Hotel employee who assists guests by carrying their luggage and running errands for them.
Includes: 3 meals, snacks, drinks, kids' programs, and the use of other specified facilities.
Guest arrives to the hotel before the specified date or time of their reservation.
Room status term indicating that a guest has reserved an early check-in time or has requested their room to be cleaned as soon as possible.
An elaborate breakfast which usually includes: eggs, cereals, veggies, fruit, meat or fish, breads, beverages and preserves.
This term is used for the range of disposable items provided in guest room bathrooms. this includes: shampoo, conditioner, lotion, soap, toothpaste, toothbrush, shower caps, etc… the cost of these...
Record of a guest's charges and credits. items may include: drinks at the bar, food purchases, movie rentals etc. the bill is maintained by hotel the hotel until check-out. it is also referred to ...
|full board (fb)|
Includes 3 meals a day.
Package room rate for parents and children occupying one guestroom.
Hotel that offers guest services for long periods of time and often offer weekly rates.
Luxury room accommodating 1-2 guests. usually offers exclusive services and amenities.
Manages the housekeeping department in a hotel.
Hotel floor that offers first-class services to business and other travelers.
|a la carte menu|
A menu of food and drinks in which each item is individually listed and priced.