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England from the other shore

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Hotel Glossary

walk in guest
    Guest who checks in without having made a reservation.

room service
    Guest orders and receives food and beverages to their room.

resident manager
    Manager in charge of the rooms. in some cases, the resident manager may also be in charge of security.

rack rate
    A full, undiscounted room rate charge published for each accommodation as established by the hotel's management.

mini bar
    A small floor mounted refrigerator containing a variety of beverages and snacks located in guest rooms.

independent hotel
    Hotel with no chain affiliation or franchise.

incidental charges
    Charges for services not included in the package such as: phone calls, food, drinks, movies, etc.

    Owner or manager of a hotel.

half board (hb)
    Includes 2 meals (breakfast and usually dinner) a day.

safety deposit boxes
    Individual boxes provided for the safekeeping of guest valuables.

single room
    Room accommodating 1 guest. usually includes a single or double bed.

wake up call
    A request made by a guest to have the front desk call them in order to wake them up by a certain time in the morning.

traditional lodging
    Guests pay nightly rates for single rooms or suites and have full access to the hotel's range of amenities and services. rates begin at "rack" but vary based on: time of week, season, nearby event...
none star hotel

    5 star hotel
      These accommodation facilities include: motels, cottages, bungalows and others with limited services.

    4 star hotel
      First-class hotel. usually the most expensive. catering to the needs of the most extravagant guests. often include a private golf course.

    3 star hotel
      Luxury hotel. offers a variety of personalized services. also, often includes the use of a spa and fitness facilities

    2 star hotel
      Middle class hotels that are moderately priced. usually offers daily maid and room services, pool access and internet access.

    1 star hotel
      Budget hotels. usually offer maid service and room service.

    guest service directory
      Package of documents and listings of hotel features & services as well as useful information about the surrounding area. the directory is usually available in each room.

    guest history
      A record maintained for each guest who has stayed at the hotel with a separate entry for each visit and details of pertinent preferences.

    double room
      Room accommodating 2 guests. may include a  double or queen size bed.

    double occupancy rate
      Rate is based on a per-person charge for 2 people in a room.

    double deluxe room
      A larger room with a lounge area.

    continental breakfast
      A small breakfast which usually includes coffee/tea, and pastries.

    boutique hotel
      Historical building refurbished and redesigned into a small scale luxury hotel. boutique hotels are often themed.

      Hotel employee who assists guests by carrying their luggage and running errands for them.

    all inclusive
      Includes: 3 meals, snacks, drinks, kids' programs, and the use of other specified facilities.

    early arrival
      Guest arrives to the hotel before the specified date or time of their reservation.

    early makeup
      Room status term indicating that a guest has reserved an early check-in time or has requested their room to be cleaned as soon as possible.

    english breakfast
      An elaborate breakfast which usually includes: eggs, cereals, veggies, fruit, meat or fish, breads, beverages and preserves.

    guest amenities
      This term is used for the range of disposable items provided in guest room bathrooms. this includes: shampoo, conditioner, lotion, soap, toothpaste, toothbrush, shower caps, etc… the cost of these...
    guest account
      Record of a guest's charges and credits. items may include: drinks at the bar, food purchases, movie rentals etc. the bill is maintained by hotel the hotel until check-out. it is also referred to ...
    full board (fb)
      Includes 3 meals a day.

    family rate
      Package room rate for parents and children occupying one guestroom.

    extended stay
      Hotel that offers guest services for long periods of time and often offer weekly rates.

    executive room
      Luxury room accommodating 1-2 guests. usually offers exclusive services and amenities.

    executive housekeeper
      Manages the housekeeping department in a hotel.

    excutive floor
      Hotel floor that offers first-class services to business and other travelers.

    a la carte menu
      A menu of food and drinks in which each item is individually listed and priced.